Refund Policy

Effective Date: January 1, 2025

At GameCurationLab, we strive to provide high-quality content and services to our users. This Refund Policy outlines the terms and conditions under which refunds may be issued for any purchases or subscriptions made available through our website gamecurationlab.com (the "Site").

1. Products and Services

Our Site primarily offers free content, including game reviews, rankings, and editorials. However, we may periodically offer premium subscriptions, digital downloads, or other paid services. If you have purchased any paid service from us, this Refund Policy applies to those transactions.

2. Digital Content

Due to the digital nature of our products, all sales of digital content, subscriptions, or downloadable materials are considered final at the time of purchase, except as expressly stated below. Once access to digital content has been granted, we generally cannot offer a refund. However, we understand that exceptional circumstances may arise, and we will review refund requests on a case-by-case basis.

3. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Technical Issues: If you experience a technical issue that prevents you from accessing the purchased content, and we are unable to resolve the issue within a reasonable timeframe (usually 7 business days from your report), you may request a full refund.
• Duplicate Purchase: If you accidentally make a duplicate purchase, we will gladly refund the duplicate charge upon your request within 30 days of the original transaction date.
• Non-Delivery: If you have not received access to the digital content or service you purchased within 48 hours of the transaction, please contact us, and we will either deliver the content promptly or issue a refund if the content is no longer available.

4. Non-Refundable Items

The following items are strictly non-refundable:

• Any product or service that has already been fully used or consumed.
• Purchases made more than 30 days prior to the refund request date.
• Refund requests based on a change of mind or dissatisfaction with our editorial opinions or game review scores.

5. How to Request a Refund

To request a refund, you must contact our customer support team at [email protected] within the applicable refund period. In your request, please include:

• Your full name and email address used for the purchase.
• The date and amount of the transaction.
• A detailed description of the reason for your refund request.
• Any relevant order confirmation numbers or receipts.

We will review your request and respond within 5-10 business days. If your request is approved, the refund will be processed to your original method of payment within 7-10 business days after approval.

6. Processing Time

Once a refund is approved, the time it takes for the refund to appear in your account may vary depending on your payment provider. Typically, credit card and PayPal refunds are processed within 5-10 business days. Please note that we are not responsible for delays caused by your bank or payment processor.

7. Subscription Cancellations

If you have a recurring subscription, you may cancel it at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of the current billing period. You will continue to have access to the subscription until the end of that period, and no refund will be issued for partially used subscription periods.

8. Chargebacks

If you believe a charge was made in error, we encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Filing a chargeback may delay our ability to resolve the issue. We cooperate with payment processors to resolve all chargeback disputes fairly.

9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new Refund Policy.

10. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: [email protected]

Address: GameCurationLab, 123 Gaming Street, Suite 456, San Francisco, CA 94107, USA